Crisis manager (Crisismanager)
Information on this skill...
A crisis manager is a manager who is responsible for preventing acute emergencies or impending emergencies, which can seriously affect business operations. Another name for a crisis manager is also called crisis management. A crisis manager is therefore not only active during a crisis but also has the great responsibility to prevent a crisis and thus determine what the possible risks are within the company. These can involve both small risks and large risks. Consider, for example, how a company deals with a virus attack or with a possible fire. It is the crisis manager who is responsible for analyzing all possible risks including devising all emergency measures. In short, the crisis manager is therefore responsible for devising measures to maintain order in a period of chaos. Crisis management can best be described as the elaboration of systematic measures to prevent or manage an organizational crisis. In general, a crisis can best be described as an acute emergency situation, in which business operations can suffer serious damage. In most cases, a crisis is characterised by the element of surprise, the high degree of uncertainty, the substantial threat and the short decision-making periods that accompany it. In other words, it is very important for companies and other types of organizations to be able to use a scenario, in which all the necessary measures are included. The profession of crisis manager must also be seen as fairly general, because not all organizations deal with risks in the same way. It is conceivable that within certain organizations the position of crisis manager can be regarded as an additional function.
A crisis manager is therefore a manager who is specifically responsible for identifying possible dangers that can seriously affect business operations. A crisis manager mainly occurs at large companies, which are housed in large office buildings or other company buildings, and can also manage other employees depending on the organization. Think, for example, of large retail chains that have appointed prevention officers and company emergency responders at a local level. It is therefore the task of the crisis manager to prevent a crisis and to act in the right way when there is a crisis. Think, for example, of companies that absolutely must not stop, such as air traffic control or the railways. When the power goes out at these types of companies, it is vital that the backup generator can take over the entire power supply within seconds and that they can also continue to run for at least twenty-four hours. And what about the fuel supply? These are all important issues for a crisis manager. But also think, for example, of large ICT companies that of course do not have to have important computers in the basement, which can possibly be flooded by natural disasters or a burst water pipe.
WORKING AS A CRISIS MANAGER
A crisis manager must therefore take into account situations that should not actually occur. In addition to the extreme situations mentioned earlier, there are also smaller matters that can be very important, such as having the fire extinguishers checked and regularly carrying out the emergency evacuation plan, so that employees know exactly what to do when things really go wrong. But also think of drawing up clear command structures and communication lines within the company. For example, the command structures and communication lines must include who should be called and in what order this should be done. Who exactly will have to be called can of course differ per organization. In general, the fire brigade, police and ambulance service will have to be called. In addition, it is also possible that dangerous substances are present within the company and that the fire brigade should know this. All guidelines and measures are laid down by the crisis manager together with other stakeholders in the so-called Crisis Management Plan.
WHAT IS CRISIS MANAGEMENT
As described earlier, companies and other types of organization can deal with crisis management in different ways. Crisis management does not only concern fire or water damage. Dealing with a possible virus attack in which hackers try to steal certain data is also part of crisis management. In that case, for example, it is important that all network administrators know exactly what measures need to be taken. In addition, companies and other types of organizations are obliged in this case to inform the relevant supervisory authority. These are all important points that can be included in a crisis scenario. The crisis scenario will also include how to scale up during a crisis. The exact way in which an organization should scale up can also be part of the granted permits that an organization has to deal with. Crisis management should therefore be seen quite broadly, because organizations can have to deal with an emergency situation in many different ways.
WHAT DOES A CRISIS MANAGER DO:
TRAINING TO BECOME A CRISIS MANAGER
There are no specific recognised training courses for the profession of crisis manager. There are, however, sufficient external courses and training in the field of crisis management. A crisis manager will generally have a bachelor's degree, such as the Hbo programme Business Management or the HBO programme Social Work and Services. It is not easy to indicate exactly which training a crisis manager must have, because companies and organizations can deal with crisis management in different ways. The profession of crisis management also does not occur within all companies and other types of organizations. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.
COMPANIES WHERE A CRISIS MANAGER CAN BE EMPLOYED
A crisis manager can work for various companies and organizations in different industries, and therefore occurs everywhere. It is usually the large companies and organizations that have appointed a special crisis manager. In addition, it is conceivable that a crisis manager has a different position within the company or organization and is therefore not full-time engaged in crisis management. A crisis manager can also work for a consultancy firm or work as an independent entrepreneur. Crisis managers occur, for example, within the government, factories, ICT companies and among large small and medium-sized businesses.
COMPETENCES CRISIS MANAGER
As a crisis manager, it is important that you have sufficient insight into possible dangers and points of attention. In that respect, a crisis manager can also be regarded as a quartermaster. A quartermaster is someone who anticipates things and is therefore specialized in estimating and determining possible risks. In addition, you must be able to work result-oriented and be decisive as a crisis manager. Another important competence is communication, because in most cases you have to deal with different department managers, the management and external parties. Generally important words are leadership, stress resistance, insight, control, vigilance, systematic, analyzing, planning and organizing.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A CRISIS MANAGER
The labour market perspective as a crisis manager is generally not very large, because not all companies use a crisis manager or apply crisis management. In addition, there are less onerous training courses focused on occupational safety. As a crisis manager, there are generally no real career opportunities, also because most people have no specific training as a crisis manager and the position is a secondary position for many people. Anyone who still wants to grow as a crisis manager will therefore have to work for an external consultancy firm or start up his own consultancy.
TERMS OF EMPLOYMENT AND SALARY CRISIS MANAGER
There are no specific examples of the employment conditions, because as a crisis manager you can work for different types of companies or governments in different industries. A full-fledged crisis manager with a completed bachelor's degree will usually earn a salary between 3000 and 4000 gross per month, depending on age, education and further responsibilities. As described earlier, the position of crisis manager can also be a secondary function.
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