Case manager (Casemanager)
Information on this skill...
A case manager is a manager who is responsible for process monitoring. In most cases, case management will involve the guidance of clients who need care in a certain way. Think, for example, of people who are sick at home or people who need extra guidance to be able to go back to work. It is the case manager who is responsible for process monitoring. Within companies and other organizations, various people can be appointed as case managers, such as employees of the personnel and organization department, department managers or, for example, the director. In addition, there may be external companies, such as the Occupational Health and Safety Service or, for example, a social worker who works as a case manager. In all cases, it is the case manager who is responsible for recording all agreements made and it is also the case manager who watches over the process. Case management is a form of assistance in which clients receive extra guidance in order to be able to participate independently in society as much as possible. Case management occurs in practice in different ways, such as within the business community and within healthcare. Clients and employers can contact the relevant case manager with questions if necessary. In general, the case manager is the point of contact for all parties involved. Think of the employer, the occupational health and safety service, the UWV and practitioners. The profession of case manager can be regarded as an important profession, because it is the case managers who monitor the progress of the processes. Other activities of a case manager can be, for example, applying for certain grants or applying for extra support. Case managers are also responsible for drawing up an action plan with regard to the reintegration file.
A case manager is therefore a manager who is responsible for process monitoring. The most important task of a case manager is to draw up a treatment plan and monitor the progress of the treatment plan. Informing other parties involved such as doctors or the company doctor is also part of the case manager's duties. It is the responsibility of everyone today to do whatever they can to get back to work. This may mean, for example, that the employer makes an adjustment in the workplace so that the employee can return to work. The case manager therefore ensures that agreements made are actually fulfilled and intervenes if this is not the case. It is also the task of the case manager to ensure that all parties involved have the same information so that no misunderstandings arise. In short, the case manager is responsible for supervising absenteeism due to illness. Important points of attention as a case manager are the proper supervision of the process and compliance with all legal provisions. Another name for case manager can also be absenteeism supervisor.
FUNCTION CASE MANAGER
Within the business community, the case manager will ensure that sick employees can return to work as soon as possible. But preventing absenteeism is also an important task of the case manager. Think, for example, of employees who are not comfortable in their own skin. If these problems are known within the organization, the case manager will ensure that these problems are addressed so that employees do not call in sick. For example, it may be that someone does not fit within a certain department or has problems with a certain colleague. It is up to the case manager to discuss this within the organization, and to propose measures to prevent absenteeism.
Within the business world, various employees can work as case managers. Think, for example, of human resources employees or P&O advisors. It is conceivable that a case manager also works as a job coach. A job coach specializes in guiding people who need extra support. In addition, a company social worker can work as a case manager. Who exactly is designated internally as a case manager depends on the works council. The works council generally includes who exactly is responsible for supervising sick employees. For example, it may also be included that there must be external absenteeism counselors, such as an occupational health and safety service provider. It is conceivable that a case manager can also be regarded as an HR manager.
TASKS AS A CASE MANAGER:
- The active contribution to reintegration
- Keeping absenteeism files
- Informing all parties involved
- Compliance with laws and regulations
- Drawing up a plan of action
- Arranging care and coordinating
WHAT DOES A CASE MANAGER DO:
TRAINING TO BECOME A CASE MANAGER
There are several training opportunities through usual schools for the case manager profession. However, there can be large differences in the profession in terms of education level and responsibilities. A case manager working for a youth organization has usually followed a four-year Bachelor's degree in Social Work and Services. The business community has only known the case manager since 2002, and the position is not yet common among companies. In most companies, the existing manager will automatically also be appointed as a case manager, because he knows the employees. With the arrival of the Gatekeeper Improvement Act and the Work and Income to Labour Capacity Act (WIA), case management is now mandatory for companies. Some important tasks that will be discussed during the training or the course are monitoring legal deadlines, monitoring agreements made, taking care of the actual reintegration, identifying possible absenteeism and acting as a question break between the various parties involved. So there are many training opportunities that can lead to the position of manager. Consider, for example, a Bachelor's degree in Commercial Economics, Business Administration or the Hbo programme in Business Management. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.
COMPANIES WHERE A CASE MANAGER CAN BE EMPLOYED
Case managers can work for all conceivable companies if companies use staff. In most cases, the profession or position of case manager must be regarded as an additional position within another profession. Think, for example, of a director, office manager or a department manager, who will act as a case manager. Full-time working case managers are generally only employed for occupational health and safety services. Within most organizations, this concerns internal employees of the human resources department.
COMPETENCIES CASE MANAGER
The most important competence of a case manager is communication, because in most cases you are dealing with different craftsmen and occupational health and safety services. In addition, a case manager must be able to be regarded as a confidential advisor, because you may have to deal with privacy-sensitive information. Being able to inspire and motivate are also important competencies. Generally important words are sensitivity, analytical, cooperation, coaching, connecting, advising, social, laws and regulations, checking, monitoring and vigilance.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A CASE MANAGER
The job market perspective of a case manager does not really apply, because in most cases the profession of case manager cannot be seen as a full-time position. In most cases, working as a case manager should be regarded as a supplement to an ordinary profession. As a case manager, there are no real career opportunities to name, because the position is not specific enough for this. In fact, full-time case managers can only work for specialized occupational health and safety services. In addition, it is conceivable that organizations that have a lot of staff use a permanently appointed case manager.
TERMS OF EMPLOYMENT AND SALARY CASE MANAGER
Furthermore, no special employment conditions or salary apply to the profession of case manager, because in most cases it will be a supplement to your current tasks as a manager. The position of case manager will therefore not provide any additional employment conditions or salary.
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