Supermarket manager (Supermarktmanager)
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A supermarket manager is a retail manager, who is responsible for the daily management of one or more supermarkets. In most cases, a supermarket manager works for a national supermarket chain. It can also happen that a supermarket manager works as an entrepreneur through a franchise model, depending on the supermarket chain. In short, we can describe the work of a supermarket manager as managing the supermarket on a daily basis. Managing a supermarket is quite a task because as a supermarket manager you have to deal with staff, customers and the organization. In general, the activities of a supermarket manager should be seen as managerial activities, in which administration, planning, management and organizational science are important words. Executive work is also usually part of the duties of a supermarket manager, depending on the supermarket and the size of the supermarket. The profession of supermarket manager can differ in content per supermarket because managing several supermarkets requires different qualities than if you are responsible for managing a small supermarket. As a supermarket manager, you have a varied job, in which you do not only have to deal with employees and the organization. Customer contact is also important as a supermarket manager. Most supermarket managers can regularly be found on the work floor because customer contact is so important for supermarkets. In addition to the customer contact itself, being present on the work floor is important to be able to properly assess what the needs of the customers are exactly. Think, for example, of questions from customers about products or about certain actions, so that the supermarket manager can respond to the wishes of the customers. The visible presence of the supermarket manager will generally be very much appreciated by the customers.
A supermarket manager is therefore responsible for managing a supermarket and is ultimately responsible for the supermarket. The daily management of supermarkets generally consists of managing all supermarket employees, such as the cashiers, the box fillers and the fresh employees, such as bakers, butchers and the vegetable employee. All these different employees within the supermarket, who are managed by the supermarket manager, together make it possible for the supermarket to run as it should. Other activities of a supermarket manager include creating personnel planning, keeping track of inventory, executing company policies, drawing up reports, monitoring quality and analyzing data, such as sales figures. Other activities include holding performance appraisals, hiring staff and firing staff. As a supermarket manager, you generally also have to deal with a regional manager or district manager. A regional manager or district manager is responsible for checking all the different branches, which belong to a particular region. In addition, a supermarket manager may also have to deal with various external demonstration employees. This usually involves employees demonstrating new products in the store to work on brand awareness.
WORKING AS A SUPERMARKET MANAGER
Most supermarket chains place high demands on new supermarket managers because providing quality and service is so important for supermarket chains. A supermarket manager must therefore not only have a commercial institution, but also a subservient institution. Without a subservient institution, managing one or more supermarkets is usually not possible. This is mainly due to the fact that most supermarkets have to be classified as neighborhood supermarkets. In other words, a supermarket manager has a lot to do with the same customers, who have to be received in a pleasant way. Good hospitality is a competence that should not be underestimated as a supermarket manager. In addition, independence plays an important role because you sometimes have to make difficult or difficult decisions. A supermarket manager must also have strong managerial abilities because depending on the supermarket you can have to deal with many different staff members.
TASKS AS SUPERMARKET MANAGER:
- Managing the supermarket;
- Keeping track of the stock;
- Hiring and firing employees;
- Monitoring the quality of the supermarket;
- Monitoring the turnover figures;
- Implementing the company policy;
- Managing all supermarket employees;
- Advising and helping customers;
- Offering training to staff;
- Consulting with the head office;
- Motivating and inspiring supermarket employees.
WHAT DOES A SUPERMARKET MANAGER DO:
TRAINING TO BECOME A SUPERMARKET MANAGER
There are various suitable hbo courses to become a supermarket manager, such as the hbo-study commercial economics. In general, supermarket chains expect at least a bachelor's degree, in which attention is also paid to customer focus. Another hbo education, such as within the hospitality industry, retail or hospitality, is certainly possible when it comes to the profession of supermarket manager. In addition, most supermarket chains offer internal training to new supermarket managers so that they become familiar with the wishes of the organization. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.
COMPANIES WHERE A SUPERMARKET MANAGER CAN BE EMPLOYED
A supermarket manager works for a supermarket chain. In addition, a supermarket manager can work as a franchisee for a supermarket chain. In that case, we are talking about an entrepreneur and not about an employee. It is not the case that all supermarket managers also own a supermarket. The profession of supermarket manager also occurs in paid employment.
COMPETENCES SUPERMARKET MANAGER
The most important competence of a supermarket manager is that a supermarket manager has managerial abilities. In addition, a supermarket manager must have a commercial and entrepreneurial attitude. Because a supermarket manager has a lot to do with different supermarket employees, communication can also be regarded as an important competence. Another important competence is hospitality because you are dealing with customers. Generally important words are collaboration, consultation, control, motivation, inspiration, vigilance, planning, organizing, guiding, networking and innovation. Finally, it is also important to mention stress resistance. Especially in the larger supermarkets, it can be hard work, which makes stress resistance important.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A SUPERMARKET MANAGER
The labour market perspective of a supermarket manager is fairly good, provided you have the right training and competences. Despite the fact that there are regular vacancies for the profession of supermarket manager, it is not the case that everyone will be eligible for this profession because most supermarket chains have strict selection procedures. The career opportunities of a supermarket manager must be seen in being able to manage several supermarkets. In addition, a retail manager can work for other small and medium-sized businesses.
TERMS OF EMPLOYMENT AND SALARY SUPERMARKET MANAGER
As a supermarket manager, you will usually be covered by the collective labour agreement for staff of large food retailers, in which the terms of employment are regulated depending on the employer. A supermarket manager employed will usually earn a salary between 3000 and 5000 euros gross per month, depending on age, education and further responsibilities. The salary as a supermarket manager can vary greatly per type of supermarket chain because there are also relatively unknown supermarkets.
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