Waitress (Serveerster)

Information on this skill...

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A waitress is an employee who is usually responsible for various activities, such as taking orders, serving food and drinks, checking out, cleaning and general support activities such as helping behind the bar or in the kitchen. The core task of a waitress is to serve food and drinks, but a waitress will usually have to be seen as an all-round catering employee. As a waitress you are therefore an important employee for the restaurant, bar or pub you work for. The job of a waitress is usually not very difficult, but can be considered arduous as the work pace can often be high during busier periods in the hospitality industry. As a waitress you work in the service, but you are also a kind of commercial employee. By quickly collecting any orders, you contribute to an important part of the turnover of the restaurant, bar or café for which you work. The profession of waitress has different names, which can differ per catering establishment. For example, in some cases a waitress can also be regarded as a hostess. The name hostess is generally only reserved for waitresses who work in a restaurant. As a waitress, you may work for a variety of hospitality businesses and the position could range from a full-time job to a holiday job. Many young people in particular choose a holiday job in the hospitality industry, because it is fun work and because you usually meet a lot of people during work. However, working in the ministry is quite difficult. Especially when the weather is nice, you can often plant if the terrace is also open. On sunny workdays, most waitresses in the service are hard work and the working days are generally long.

A waitress must therefore be regarded as a serving employee who works within the hospitality industry. The main difference between a waitress and a waitress is that the term waiter indicates that it is not a full-fledged gastronomy employee. As described earlier, a waitress can also be seen as a hostess, commercial employee, kitchen assistant and cleaning lady. This can differ per catering establishment, because there may also be several employees, who are all responsible for specific activities. The substantive work of a waitress can therefore differ per employer. In general, it is true that in most cases a waitress should be seen as an all-round catering employee. The knowledge that a waitress must have of the hospitality industry and gastronomy can also differ per catering establishment, because the profession of waitress occurs at different levels. For example, just picking up and serving simple dishes and beverage orders can't just be compared to working in a luxury restaurant. If a waitress works within a luxury restaurant, it is also important that the waitress has the necessary professional knowledge. Think, for example, of informing the guests about the menu and advising the right wine with the chosen dishes. In that case, a waitress can also be considered a sommelier.

WORKING AS A WAITRESS

The profession of waitress can be regarded as a popular profession, because the work of a waitress is generally not very difficult. Many young people therefore work as waitresses or waiters, because the work can easily be combined with school. Think, for example, of waitresses and waiters who only work on weekends. Also as a summer job, working within the hospitality industry can be called popular.

A waitress or waitress can also only be responsible for simple work. Think, for example, of a waitress who works in a hall center. In that case, a waitress will only be responsible for taking and distributing beverage orders. In that case, the collection of empty glasses will also be the responsibility of the waitress. Other activities of a waitress can be helping behind the bar or helping to wash dishes.

VARIOUS ACTIVITIES OF A WAITRESS ARE:

  • The payment of dishes and drinks
  • Helping in the kitchen
  • Informing guests (food and drinks)
  • Receiving and guiding guests
  • Taking orders
  • Cleaning tables and chairs
  • Serving dishes and drinks

WHAT DOES A WAITRESS DO:

TRAINING TO BECOME A WAITRESS

Those who want to work as a waitress in the ministry within the hospitality industry can follow various courses at secondary vocational education, such as the training to become a host or hostess or the training to become a managerial service. Which education will be the best fit for a waitress generally depends on one's own preference. In addition, in not all cases it is expected that a waitress has a recognized vocational training. It is quite conceivable that new waitresses will be trained by experienced catering staff, who in that case can be regarded as a teacher. This can differ per employer, because following a vocational training is also important as a waitress. This is especially the case for professionals who want to work in a professional manner within the hospitality industry. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.

COMPANIES WHERE A WAITRESS CAN BE EMPLOYED

A waitress can work for a variety of catering establishments. Think, for example, of restaurants, beach bars, cafes, hotels, amusement parks, cafeterias, lunchrooms and recreational parks. In fact, a waitress can work anywhere within the hospitality industry. As described earlier, the profession of waitress occurs at different levels, so a waitress cannot just work for all catering establishments. This is especially the case within the better restaurants and hotels. In that case, a waitress will have to have a recognized vocational training.

COMPETENCES WAITRESS

The most important competence of a waitress is that you can be seen as a real hostess. Approaching and providing services to guests in the right way is very important within the hospitality industry. Because a waitress generally deals with many different guests and colleagues, communication can generally be regarded as an important competence. Another important competence is motivation, because a good waitress must radiate cheerfulness and passion. In other words, without proper motivation, it is actually not possible to work as a waitress. Stress resistance can also be seen as an important competence, because working within the hospitality industry is sometimes difficult. Generally important words as a waitress are knowledge, service, cooperation, hygiene, energy, vigilance and independence.

LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A WAITRESS

As a waitress, there are plenty of waitress vacancies and self-employed assignments in the hospitality industry. In general, a waitress will have no difficulty in getting a job as a waitress. In many cases, it will be part-time work if you do not have full-fledged vocational training. As indicated earlier, this mainly concerns young people who are still following a study. Especially in the summer months there is generally a lot of demand for waitresses. The career opportunities of a waitress should be seen in following a full-fledged vocational training within the hospitality industry. In that case, a waitress can work full-time for the more luxurious catering establishments. There are actually no further career opportunities for a waitress.

TERMS OF EMPLOYMENT AND SALARY WAITRESS

As a waitress, it is usually a lot of work and you usually work in the afternoon or evening hours. Especially during the summer months, the working days can be long. Wearing good shoes is therefore very important to avoid back pain or sore feet. Depending on the training and working hours, a waitress earns between 1700 and 2200 euros gross per month. However, the type of catering facility and the hours are very decisive for the salary.

The content on this page has been automatically translated from the Dutch language. For this reason, texts and videos on this page may contain small errors.

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