Hospitality manager (Hospitality manager)
Information on this skill...
A hospitality manager is someone who works within the hospitality sector. The hospitality sector should be seen very broadly, because this can relate to the entire hospitality and recreation sector. The work of a hospitality manager always has to do with hospitality. Hospitality in short comes down to offering service to guests, and everything that comes with it. Which responsibilities a hospitality manager has exactly can differ per organization, because other managers can also be appointed. Think, for example, of restaurant managers or front office managers, who fall under the responsibility of the hospitality manager. As a hospitality manager you generally work within hotels, resorts, holiday parks, amusement parks or other organizations that deal with guests. Think, for example, of an indoor ski center or event halls where day guests come. Hospitality is a broad concept that applies to various types of businesses that deal with guests. Another name for hospitality manager is sometimes also called hotel manager, but a hospitality manager does not have to work within a hotel. The profession of hospitality manager is a beautiful and versatile profession. As a hospitality manager, you are generally not only responsible for managing staff, but also for coming up with new activities and further improving the service. As a hospitality manager, you must therefore have creativity, managerial abilities and professional knowledge of the hospitality sector. The substantive work of a hospitality manager must also be seen as fairly general, because a hospitality manager can work for different organizations at different levels.
It is the hospitality manager who is responsible for the day-to-day functioning of the company where he or she works. This also means leading other employees as a manager, such as the hotel manager, the restaurant manager or the recreation supervisors. In addition, the hospitality manager is usually responsible for personnel policy, administration, and marketing. The hospitality manager will also meet regularly or consult with the management of the accommodation. In short, the most important task of a hospitality manager is to ensure that guests have an optimal feeling about their visit. This means that everything from A to Z must be in order for the guests. This does not only relate to clean toilets or clean rooms, but to everything that concerns visitors. Consider, for example, the decoration of buildings during special days or visitors who are welcomed in a personal way by the reception. It is also conceivable that a hospitality manager is responsible for various webcare employees and / or chat employees who manage the online activities of the organization. This can of course differ per employer. Most hospitality managers also have to deal with different floor managers.
INTERNAL HOSPITALITY MANAGER AND EXTERNAL HOSPITALITY MANAGER
When it comes to very large accommodations, such as a holiday park, it is not uncommon for several hospitality managers to be appointed. In this case, one usually speaks of an internal hospitality manager and an external hospitality manager. For large outdoor spaces, it is the external hospitality manager who oversees everything that has to do with the outdoor space. Think of the entrance gate, the general safety and the signage on the park. The outdoor activities also usually fall under the responsibility of the external hospitality manager. Another name for external hospitality manager is sometimes also called park manager.
DIFFERENCE HOSPITALITY MANAGER AND FACILITY MANAGER
The main difference between a hospitality manager and a facility manager is that the work of a hospitality manager is focused on personal service of guests. The work of a facility manager is more focused on buildings and working conditions. These professions are often confused within practice, but are substantially different from each other. For example, a facility manager ensures that broken fences or other defects are repaired and does not really have to do with the guests themselves.
WHAT DOES A HOSPITALITY MANAGER DO:
TRAINING TO BECOME A HOSPITALITY MANAGER
There are various training opportunities for the profession of hospitality manager, all of which are at least at hbo level, such as the hbo-training Hotel & Hospitality Management and the hbo-training Leisure management. Another hbo education within the hospitality industry is also perfectly conceivable for the profession of hospitality manager. In practice, the profession of hospitality manager also occurs at MBO level, but in that case a hospitality manager will generally have fewer responsibilities. In practice, the profession of hospitality manager must in most cases be seen as a profession at at least hbo level. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.
COMPANIES WHERE A HOSPITALITY MANAGER CAN BE EMPLOYED
A hospitality manager generally works for larger organizations, which have to deal with many guests. This does not only have to relate to hotels or holiday parks, because other companies can also have to deal with many guests. Think, for example, of restaurants, trade fair buildings, spas, indoor centers, congress centers and amusement parks. As described earlier, a hospitality manager can work anywhere within the hospitality and recreation sector if there are many guests and / or visitors.
COMPETENCES HOSPITALITY MANAGER
The most important competence of a hospitality manager is your managerial abilities, because in most cases you will manage various other employees. In addition, as a hospitality manager, you must have service and hospitality very high on your list. If this is not the case, the hospitality manager profession will not suit you. Customers and guests should be pampered by the hospitality manager. Because a hospitality manager in most cases has to deal with various employees and managers, communication can generally be regarded as an important competence. Creativity and innovation can also be regarded as important competences. Generally important words as a hospitality manager are insight, energy, flexibility, stress resistance, perseverance, independence, planning, organizing and motivating. In addition, you must have financial insight as a hospitality manager.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A HOSPITALITY MANAGER
The job market perspective as a hospitality manager is generally good. It is true that this is a fairly popular profession, so the competition for a possible vacancy can be large. Experience usually plays an important role within the profession. The career opportunities as a hospitality manager should be seen in obtaining more responsibilities, such as over a large accommodation or an international accommodation. A possible follow-up position as a hospitality manager is the position of park manager, if you work for a recreation park. In general, the profession of hospitality manager should already be seen as a higher-level profession. The further career opportunities also depend on the level of education, the experience, your own competencies and the type of employer.
TERMS OF EMPLOYMENT AND SALARY HOSPITALITY MANAGER
As a hospitality manager, you usually fall under the collective labour agreement for the hospitality industry or the collective labour agreement for the travel sector, in which the employment conditions are regulated. A hospitality manager with a completed hbo education will usually earn a salary between 3000 and 4000 euros gross per month, depending on age, education and further responsibilities. A profit distribution for achieved turnover objectives is conceivable within this profession. If a hospitality manager has major responsibilities, a higher salary is also conceivable.
The content on this page has been automatically translated from the Dutch language. For this reason, texts and videos on this page may contain small errors.
Lesen Sie diese Informationen auf Hospitality Manager auf Deutsch.
Lees deze informatie over Hospitality manager in het Nederlands.
Mijnzzp.nl