Process manager (Procesmanager)
Information on this skill...
A process manager is a temporary or full-time manager who is responsible for designing, developing and controlling organizational processes. The most important task as a process manager is therefore to manage and supervise organizational processes, with the aim of successfully completing this. In order to successfully complete organizational processes, the process manager will guide and monitor the process on a daily basis. Regular consultations with other managers or the management are also part of the work of the process manager. As a process manager, it is important to motivate employees and achieve set objectives. These objectives are generally discussed extensively with the management, and must always be checked by the process manager. The most important task of a process manager is to implement changes within the organization in a good way. Because changing existing processes can in some cases have major consequences for running processes, it is important that this runs smoothly. Think, for example, of computer systems, which may not fail due to process changes, or of production lines, which must not fail. The work of a process manager can also be seen as the work of a quality manager, but a process manager is only responsible for the quality of organizational processes. A quality manager is generally responsible for process management and change management. The work of a process manager is therefore part of quality management. It is the process manager, who is responsible for supervising organizational processes. Because organizational processes can be complex, a process manager often uses scrum.
As a process manager, you are therefore responsible for the design, elaboration and successful implementation of new processes. Process management does not only relate to new processes or changing processes. Managing existing processes can also be the responsibility of the process manager. As described earlier, process management can be quite complex and risky. In order to exclude all conceivable risks, process managers often use the scrum methodology. Scrum is a way of approach, which minimizes the chance of errors. A process manager can work as a scrum master himself or the process manager will appoint an internal employee as scrum master. Making new processes within an organization run smoothly is usually not easy. It is up to the process manager to oversee the whole and understand the possible consequences. In practice, this usually means that the process manager has to consult and communicate a lot before a process can be adjusted. As a process manager, you are usually involved in processes that have a certain end date. This is an important difference from ordinary managers. A process manager is therefore responsible for a certain process and will usually become involved in a new process after completion of the process. Process management is a broad concept that can best be described in short as the more efficient and efficient organization of business processes, which will increase profitability and customer satisfaction.
WHAT DOES A PROCESS MANAGER DO
A process manager is responsible for designing, developing and implementing organizational processes. This means that the process manager will implement existing or new processes within the organization. Process management has many similarities with quality management, but a process manager is only responsible for implementing and managing organizational processes. A quality manager is responsible for delivering optimal quality with regard to products and/or services. Delivering good quality is only possible through good organizational processes. In other words, in many cases the process manager also has to deal directly with the quality manager. In addition, it is conceivable that the process manager uses a change manager. A change manager is responsible for bringing together different departments, which are subject to change. This is usually the case when it comes to major changes. As a process manager, in most cases you will also maintain a lot of contact with the operational managers within the organization.
Changing organizational processes should be seen quite broadly, because all companies and organizations have to deal with changes. Process management therefore does not only relate to factories or industry, which make products. Process management also occurs within the ICT sector or within ordinary offices. In addition, it can be about logistical issues. Consider, for example, a process manager, who is responsible for improving inventory management. As a process manager, you may therefore indirectly have to deal with technology. Think, for example, of automation employees, who are responsible for implementing new processes.
ACTIVITIES AS A PROCESS MANAGER ARE:
- Analyzing processes
- Managing processes
- Coordinating process changes
- Making suggestions for improvement
- Implementing processes
- Developing processes
- Drawing up analyses
- Consulting with managers and the board of directors
- Monitoring processes
WHAT DOES A PROCESS MANAGER DO:
TRAINING TO BECOME A PROCESS MANAGER
For the process manager profession, there are no full-time training opportunities through ordinary schools. However, there are external training institutes that offer shortened courses or courses in the direction of process management. In general, a process manager will have a bachelor's degree, such as the hbo-education business management, the hbo-hbo-education commercial economics or the hbo-hbo-education business administration. In addition, it is conceivable that a process manager will have a university degree. Becoming a process manager is generally not only dependent on the training received. Work experience and industry knowledge are in most cases just as important as we speak of the position of process manager. Not every manager can just work as a process manager. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.
COMPANIES WHERE A PROCESS MANAGER CAN BE EMPLOYED
As a process manager you can work for various companies and organizations. Think, for example, of factories, offices, financial institutions, industry, traffic control or large small and medium-sized businesses. In addition, you can work for the government as a civil servant. Depending on the complexity, it is conceivable that organizations will use an interim manager. It is also conceivable that an internal manager is designated as a process manager. This often concerns the relatively easy process changes. Process management can therefore vary from easy work to very complex work. In some cases, a process manager can also be considered a labour analyst.
COMPETENCES PROCESS MANAGER
As a process manager, you must first of all have good management qualities. In addition, you will have to have good communication skills, because you are dealing with different colleagues. As a process manager, you must be able to analyze processes and come up with any improvements, so that the desired result can be achieved. In many cases, innovation also plays an important role as a project manager. Generally important words are analytical, collaboration, consultation, inspiration, creativity, delegation, vision, planning, organizing, stress resistance, monitoring, vigilance and performance.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A PROCESS MANAGER
The labor market perspective of a process manager is generally fairly good, because many companies and organizations have to deal with process changes. However, not every manager can become a process manager just like that. Process manager is a position in which experience and knowledge are important. In addition, not all process managers work full-time as process managers. The career opportunities of a process manager should be seen in obtaining more responsibilities. Consider, for example, the position of project leader or the position of department manager. This depends on the type of organization you work for. If you have a university degree, obtaining a PhD can also be regarded as growing within your career.
TERMS OF EMPLOYMENT AND SALARY PROCESS MANAGER
There are no specific employment conditions to indicate, because you can work as a process manager for different companies, organizations or governments. The salary as a process manager is highly dependent on your specific tasks and responsibilities. A process manager in paid employment will usually earn between 3500 and 4500 euros gross per month, depending on age, education and responsibilities. It is usually the large and difficult processes that pay well.
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