Housekeeper (Housekeeper)
Information on this skill...
A housekeeper is responsible for various activities, which have to do with cleaning hotel rooms. Housekeeper is a modern name for chambermaid or cleaning lady. As a housekeeper, you are therefore a facility employee within the housekeeping department of a hotel. The main task of a housekeeper is to clean hotel rooms after hotel guests have left. Other important activities of a housekeeper are the interim change of bed linen and the replacement of towels, which have been used by hotel guests. The housekeeper ensures that all hotel rooms are cleaned. This may be necessary at different times, such as at the arrival of guests, during the stay of guests or after the departure of the guests. In addition to the cleaning work, the housekeeper is usually responsible for taking care of clean bed linen, new towels and any plants in a hotel room. In addition to cleaning the hotel rooms, a housekeeper may be responsible for cleaning other areas, such as the lobby, hallways or hotel restaurant. A housekeeper is therefore an all-round employee, who can be used for various activities. The work of a housekeeper is very important for hotels, because it is important that the hotel rooms and other areas are well maintained and cleaned. Departing hotel guests regularly leave rubbish behind, which needs to be cleaned up. The hotel rooms must also be cleaned so that new guests can move into the hotel room. The neat cleaning of the bathroom and toilet are also very important for the first impression of the new hotel guests. Filling the soaps and minibar can also be one of the tasks of the housekeeper.
A housekeeper can therefore also be seen as a chambermaid and facility employee. An important addition to this is that a housekeeper is also responsible for cleaning other rooms. A chambermaid is generally only responsible for cleaning hotel rooms. In addition, a housekeeper is in many cases employed by the hotel in question. A chambermaid can also work through a temporary employment agency. As a housekeeper you will therefore in most cases work for the larger hotels, which have their own housekeeping department. As a housekeeper you are responsible for cleaning work. Another important task as a housekeeper is to report possible defects. Think, for example, of checking the lighting in the hotel rooms or reporting possible other defects, such as loose seams. The housekeeper will pass on these types of defects to the facility manager, who can then call in a concierge or maintenance man to remedy the defects. These types of reports are important, because the early detection of defects contributes to an important extent to the final experience of hotel guests. It is the housekeepers who in many cases are the first to notice possible defects.
WORKING IN HOUSEKEEPING
As described earlier, the work of a housekeeper should generally be seen more broadly than just cleaning hotel rooms. It is also perfectly conceivable that a housekeeper is responsible for washing towels and bed linen and ironing laundry. This can differ per hotel, because a hotel can also use external companies that are responsible for washing and ironing laundry. Other activities that generally also belong to the work of the housekeeper is the washing and seaming of windows. In that respect, a housekeeper can also be seen as a window cleaner.
WHAT DOES A HOUSEKEEPER DO:
TRAINING TO BECOME A HOUSEKEEPER
There are no specific training courses to be followed to become a housekeeper. In general, the work of a housekeeper is taught internally by experienced colleagues, who can be seen as a teacher. For the profession of housekeeper, it is also not really important that you have a recognized education, because actually everyone can work as a housekeeper. As a housekeeper, it is important that you become familiar with all hygiene rules, because hygiene within the hotel is very important. It is also perfectly conceivable that new housekeepers have to go through an external course, which in most cases is offered by the employer. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.
COMPANIES WHERE A HOUSEKEEPER CAN BE EMPLOYED
A housekeeper is generally employed for a hotel. This generally concerns the larger hotels, which have their own housekeeping department. Because a housekeeper can also be seen as a cleaning lady, it is quite conceivable that the housekeeper can also work in other ways. It is also conceivable that a housekeeper works within a guest house. In general, it is true that a housekeeper works for a hotel.
COMPETENCES HOUSEKEEPER
The most important competence of a housekeeper is all-round employability, because a housekeeper can generally be used for various activities that have to do with cleaning. In addition, a housekeeper must have a subservient attitude, because the housekeeper regularly has to deal with hotel guests. In this respect, communication can also be regarded as an important competence. Other important competencies of a housekeeper are energy and performance. Energy is important, because working as a housekeeper can sometimes demand a lot. Consider, for example, the changeover days when many guests leave and arrive. On days like this, it can be very hard work as a housekeeper. The performance mainly relates to wanting to deliver a top performance every time. As a housekeeper, stress resistance and motivation can therefore also be regarded as an important competence. Generally important words as housekeeper are structure, cooperation, consultation, independence, hygiene, control, precision, sense of responsibility and insight.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A HOUSEKEEPER
As an employee in housekeeping, there is sufficient housekeeping work and self-employed assignments to be found. However, it is generally only the larger hotels that have their own housekeeping department. Because working as a housekeeper can be seen as unskilled labor, there can be a lot of competition if a vacancy becomes available. The career opportunities of a housekeeper should be seen in gaining more responsibilities. Consider, for example, the position of quality inspector cleaning. As a quality cleaning inspector, you are responsible for inspecting all cleaning work. The career opportunities of a housekeeper do depend on the type of employer, the level of education and your own competencies.
TERMS OF EMPLOYMENT AND SALARY HOUSEKEEPER
As a housekeeper, you will usually fall under the CAO Schoonmaak or the CAO Horeca, in which the employment conditions are regulated depending on the employer. Depending on the age, an employee in housekeeping earns between 1700 and 2000 euros gross per month. The salary is highly dependent on the working hours. Not all housekeepers work full-time as housekeepers, so the salary can also be completely different. For example, it is perfectly conceivable that a housekeeper only works on the busier working days, such as on weekends.
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