Quality manager (Kwaliteitsmanager)
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A quality manager is responsible for quality management. Quality management relates to delivering optimal quality with regard to goods or services. The quality manager profession can occur in all conceivable industries, but in general a quality manager will work for the larger companies that want to increase or guarantee their quality. In addition to delivering optimal quality, other matters can be important, such as laws and regulations and environmental standards, that can be improved. Supervising and regularly reporting to the management and other stakeholders are important tasks as a quality manager. The quality manager is also responsible for managing other employees and maintaining contacts with all stakeholders. Thus, a quality manager specializes in quality management, which can relate to different types of quality. In short, quality management can best be described as striving for the highest possible quality of products, services or production processes. Quality management is not a given and can relate to everything that has to do with quality. In other words, improving the services of an organization can also fall under the responsibility of a quality manager. If a quality manager is responsible for improving production processes, there may also be a process manager. In general, a quality manager is also actively involved in innovation projects. This is the case, because innovation usually cannot be seen in isolation from improving quality. Quality management can also relate to education, which will increase knowledge and therefore quality.
Quality management must therefore be seen broadly, because organizations can have to deal with quality management in different ways. Quality management in all cases relates to guaranteeing and/or further improving quality. Consider, for example, a quality manager, who will focus on complying with laws and regulations. In that case, for example, the quality manager will have a lot to do with the compliance manager or with auditors and accountants. Another example is the control of production processes to ensure quality. Because ensuring and further improving quality concerns the entire organization, it is true that in most cases you have to deal with different department managers. In addition, as a quality manager you may have to deal with the innovation manager. Innovation managers are responsible for developing and implementing innovation in the workplace. In many cases, wanting to improve quality is also directly related to innovation projects. In many cases, a quality manager can also be regarded as a quartermaster. A quartermaster is a forerunner, who will analyze processes in order to implement changes. Other important tasks of a quality manager are the prevention of errors. In that respect, the quality manager may also have to deal with policy advisors. Together with policy advisors, the quality manager can draw up clear guidelines to prevent human error in the workplace.
QUALITY MANAGEMENT
Quality management refers to the pursuit of the highest possible quality of products, production processes and/or services. Quality management is not a fixed field, because quality can relate to everything that concerns an organization. Think, for example, of organizations that want to change or organizations that want to improve processes. Quality management should therefore be seen as a general term for organizations that want to increase their quality. Quality management can therefore relate to processes, but just as much relate to the better training of personnel. In short, quality management comes down to optimizing the quality of products, production processes, services or the organization. A quality manager is therefore busy every day connecting business processes in a better way, in which the implementation of innovation plays an important role. Improving business processes is generally not an easy task, because implementing changes will not be easy in most cases. A quality manager will therefore have to analyze, test and consult a lot before possible changes can be implemented. Even after implementation, a quality manager must continue to monitor whether the changes have really increased the quality.
TASKS AS QUALITY MANAGER:
- Managing project quality controls;
- Analyzing processes;
- Making suggestions for improvement;
- Acting as a point of contact;
- Drawing up quality plans;
- Optimizing the business management system;
- Encouraging employees to increase quality.
WHAT DOES A QUALITY MANAGER DO:
TRAINING TO BECOME A QUALITY MANAGER
Those who aspire to a career as a quality manager can best follow the Hbo programme Business Management, the Hbo programme Commercial Economics or the HBO programme Business Administration and perhaps follow one extra course in quality management to learn the tricks of the trade. It's not uncommon for ordinary managers to take a quality management course that will usually take several weeks to several months to complete. During this course there is of course a lot of attention for important quality issues that will all be discussed. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.
COMPANIES WHERE A QUALITY MANAGER CAN BE EMPLOYED
As a quality manager, you can work for various companies and organizations in all conceivable industries. Think, for example, of financial institutions or factories, or working for government organizations. As described earlier, quality management should be seen quite broadly, because all companies and organizations have to deal with quality. Consider, for example, quality controllers who work within the hospitality industry or within the cleaning industry. This concerns other forms of quality management. It is conceivable that a quality manager works for a consultancy firm as a consultant.
COMPETENCES QUALITY MANAGER
The competencies of a quality manager can differ per company or organization, but in general, a quality manager will have to have leadership, vision and perseverance. But you will also have to be well-versed in communication, as well as analytical, so that you know how to distinguish side issues from the main issues. As a quality manager, it is also important that you understand how certain business processes work exactly and how they can possibly be further improved. Generally important words are change management, innovation, control, vigilance, objective, consultation, collaboration, inspiration, planning and organizing.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A QUALITY MANAGER
The labour market perspective of a quality manager is generally fairly good. However, as a quality manager you generally only work for larger companies and organizations. In addition, it is true that it concerns very specific activities, which cannot simply be left to everyone. Experience and additional training are then important when we speak of the profession of quality manager. There are no specific examples of possible career opportunities for a quality manager. However, it is conceivable that a good quality manager can eventually grow into a higher management position within the organization.
TERMS OF EMPLOYMENT AND SALARY QUALITY MANAGER
There are no specific employment conditions to indicate, because as a quality manager you can of course work for different companies, organizations or governments. The salary as a quality manager is highly dependent on your specific tasks and responsibilities. A quality manager in paid employment will usually earn a salary between 4000 and 8000 euros gross per month, depending on age, education and responsibilities. The salary can vary enormously between middle management and senior management.
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