Process supervisor (Procesbegeleider)
Information on this skill...
A process supervisor has the responsibility of managing a team or department to work towards a new goal in conjunction. Collaboration is of great importance here, whereby the entire group comes to new insights. Furthermore, it is important that all members of the team know exactly which role to play and which tasks belong to it. It is the task of the process supervisor to steer the whole in the right direction and to let everyone play their own role. There are different angles to engage a process supervisor. For example, it is possible that a team requests the process to change in the organization. It is also possible that management provides this. A process supervisor has the task of facilitating the way to the goal and achieving it. In addition, there is also an intermediate role regarding the team and the management, in which there is a connection. For example, by communicating to the team and to the management about the working method and approach. One of the tasks is to link the purpose of the process to an organizational goal. With regard to the team, there is an important role to play in creating a safe environment. For example, by listening to the input of participants in practice without passing judgment. It is important to summarize what is said clearly and concretely. In this way, it is also the intention to motivate the members of the team and to encourage them to take action. A process supervisor takes care of determining the goal and does so in consultation with the management and the team. In addition, an effective program is provided and change goals are given form and content. Devising working methods and making a script is also part of the work.
A process supervisor is therefore responsible for supervising new processes that benefit the organization as a whole and make it better and more decisive. The position of process supervisor can relate to an internal employee, such as a quality manager. However, it is also possible that an organization engages an external person with the hiring of a process supervisor. There are also similarities and similarities with other types of professions. For example, with the profession of change manager or with the position of scrum master. In quite a few situations, a process supervisor has to deal with scrum methodology. This methodology is important to work effectively and to exclude and limit errors as much as possible. For example, change management is important to provide insight to the team and managers regarding the coming changes. Of course, there is also a connection with the profession of process manager. Within an ICT environment, a process supervisor can also be regarded as a project leader, whereby a relationship can be established with, for example, the position of automation employee. In certain situations, a process supervisor is a project manager, but that does not always have to be the case.
THE DIFFERENCE BETWEEN A TRAINER AND PROCESS SUPERVISOR
The biggest difference between a trainer and a process supervisor is that the former position focuses on giving training. For example, a training to learn certain skills. Think of a sales manager who gives sales training or a media trainer who gives media training. For example, to a politician or to a pop singer. A trainer's main goal is to improve the skills of participants or to gain knowledge. A process supervisor also has to deal with people and groups, but then focused on the cooperation to achieve the intended goal. In that respect, there is only an agreement when it comes to innovation and change. A trainer provides for learning or improving new skills. With a process supervisor, there is also change and innovation, but from a different angle. The most important goal in the context of process guidance is to realize an idea in practice together. Just think of a department that gets to work to work out a concept together and then puts the elaboration on the market.
TASKS AS A PROCESS SUPERVISOR:
- Link process goal to organizational goal
- Creating safety in a team
- Listening without judgment
- Activate participants
- Create an effective programme
- Create playbook
- Devising working methods
- Give instructions
- Stimulating interaction
- Keep an overview
- Guiding the process from A to Z
WHAT DOES A PROCESS SUPERVISOR DO:
TRAINING TO BECOME A PROCESS SUPERVISOR
The position of process supervisor is at hbo level and there are various directions that are suitable for this. For example, a bachelor's degree in business economics as well as a bachelor's degree in business management. It is also possible that there is an additional external training that is specifically aimed at guiding change and development processes.
COMPANIES WHERE A PROCESS SUPERVISOR CAN BE EMPLOYED
There are all kinds of companies and organizations that have to deal with change processes and processes that lead to new goals. In that respect, a process supervisor can work in education, but also in the business world. It is also possible to work in this position at a public authority.
COMPETENCES PROCESS SUPERVISOR
A process supervisor has a lot to do with people and must therefore be a good listener. In addition, it is important to be able to listen without judgment and to give a summary of a conversation. It is also important to be agile and therefore have a flexible attitude. The goal is paramount, but the process towards it is of course important, so that changes can occur. It is also important that a process supervisor can take on a connecting role and show leadership in a group. Insight and feeling for group processes also come in handy, as does being able to work in a structured way and communicate clearly.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A PROCESS SUPERVISOR
There is no reason to believe that there will be less demand for process supervisors in the future. Companies and organizations always set new goals and changes are part of that. That is why the labour market perspective can be estimated positively. One of the options to grow is to the role of process manager. However, this feature only occurs in large organizations.
TERMS OF EMPLOYMENT AND SALARY PROCESS SUPERVISOR
The salary of a process supervisor starts from 3,000 euros gross per month and increases to 4,000 euros gross per month. The size of the organization or company affects the salary. This also applies to the experience gained, as well as to the knowledge and age of the process supervisor involved. If there is a collective labour agreement for the sector, the other employment conditions arise from this.
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