Troubleshooter (Troubleshooter)

Information on this skill...

Team Mijnzzp

A troubleshooter is responsible for investigating problems and solving them that others within a company or organization fail to solve. The problem statement can be anything, such as a company that only writes red numbers. It is then the task of the troubleshooter to make changes that lead to a turnaround. In the execution of the profession, the work is located in the higher layers of the companies and organizations. For example, to get a company out of the red figures, it is possible that the troubleshooter, as it were, takes the broom through the company. This may mean that there will be a reorganisation or that departments and functions will be set up in a different way. In a larger context, it is even possible that the troubleshooter not only results in dismissal of employees, but also that company closures follow. It is also possible for a troubleshooter to tackle smaller problems in a practical way. For example, by creating order and structure within an organization or a company. This can be with the redesign of the administration, but also relate to the financial part. For example, depending on the problem statement, it is also part of the troubleshooter's tasks to better structure communication lines. In that context, it is important to establish contacts within different departments. This with the focus to also bring about a better cooperation. One of the characteristics of the profession is to examine and define the problem in order to come up with a practical and decisive approach. The troubleshooter draws up an action plan to achieve the intended goal, namely the solution of the problem. Giving advice to the company or organization also falls under the tasks.

A troubleshooter can therefore be classified among the management professions. It is usually an experienced business consultant who can be regarded as an experienced expert, among other things. Experience is of great importance in this position. That is why it is often former directors who are hired by companies or organizations. It also happens that a troubleshooter is an entrepreneur who uses his expertise to help other entrepreneurs. There is a link to be made with other professions, such as company doctor as well as change manager and quartermaster. In the context of advice, there is a relationship with the profession of consultant. A troubleshooter usually has to deal with complex organizational problems and challenges. The focus is on actively tackling problems and implementing changes.


The job of a troubleshooter is to address problems in an effective way. It is not the case that there is no further cooperation with other parties. For example, it regularly happens that a scrum team is deployed. In that case, such a team usually consists of a scrum master and a product owner. The goal of assembling a scrum team is to address a problem or change in a highly targeted manner. A troubleshooter is usually a person who is not involved in the company or organization itself, but is attracted from the outside. The advantage of engaging an external expert is that there is an objective view. Within companies and organizations it happens that there is a fixed pattern. As a result, it is possible that it is no longer possible to tackle the problem effectively. In that case, an objective, critical and independent view sheds a different light on the matter. Incidentally, there are also possibilities for less large companies to engage a troubleshooter. As a self-employed person, you also get stuck within your own company. Even then it is possible to use the services of a troubleshooter. In that case, there is also a less heavy name for it in the form of entrepreneur coach.


  • Investigate problem
  • Define problem
  • Find a solution
  • Advise
  • Communicate
  • Company mapping
  • Identifying bottlenecks



There is no specific training for the profession of troubleshooter. It is important to have experience at management level. In that context, it is in any case important to have followed a management training. A course in the direction of business administration also ties in as a basis to the profession of troubleshooter.


A troubleshooter usually works for a consultancy firm and then rents himself out as a consultant, for example. However, it is also common that a troubleshooter is an independent entrepreneur who can be hired by companies and organizations.


The function of troubleshooter is one with great responsibility. In that context, a sense of responsibility is of course important. One of the specific competencies is to focus on innovation. Moreover, motivation also plays an important role in tackling and solving the problem. In that context, goal-oriented work comes in handy, as does being effective in the approach. A troubleshooter also needs experience at a minimum management level, because expertise is certainly a requirement.


There is limited demand for troubleshooters on the labour market. That is because it is a very specific profession that is in demand if there are problems within a company or organization. Now there are always companies and organizations that have to deal with problems or want to implement changes. In that context, the employment perspective within the limited demand is expected to remain the same. With regard to growth, there are opportunities to make the switch to innovation manager.


There is no fixed average salary to be determined for a troubleshooter. That depends on the company or organization as well as on the extent of the problem. In addition, it happens that the reward depends on the performance that the troubleshooter delivers.

The content on this page has been automatically translated from the Dutch language. For this reason, texts and videos on this page may contain small errors.

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