Hotel receptionist (Hotel receptioniste)
Information on this skill...
A hotel receptionist is a hotel employee who is responsible for front office work. Another name for hotel receptionist can also be front office employee, but a front office employee does not have to work for hotels. For example, a front office employee can also work within a conference center or recreation park, which generally also use a reception. As a hotel receptionist you work within the front office of a hotel. A front office is nothing more than a desk or reception where guests or visitors are received. The substantive work of a hotel receptionist can best be described as receiving guests and informing guests. Think, for example, of the check-in of guests, the check-out of guests and general administrative work. In addition, hotel guests may have specific questions. As a hotel receptionist, it is important that you receive visitors correctly and provide them with all relevant information. The hotel receptionist should be seen as an important business card of the hotel, because the hotel receptionist will be the first to receive the hotel visitors. Often the hotel receptionist is also responsible for answering telephone questions and making any bookings. Other activities of a hotel receptionist can be calling taxis for hotel guests, engaging the bagagist or maintaining contact with the facility staff. The profession of hotel receptionist must also be seen as fairly general, because the substantive work can differ per hotel. The profession of hotel receptionist does not have to be a full-time profession either. This is often the case within the smaller hotels. In that case, a hotel receptionist may also be responsible for other work.
The main task of the hotel receptionist is to help hotel guests as well as possible. The hotel receptionist will check in new guests and explain how the hotel works, such as the times of breakfast, lunch and dinner. A good hotel receptionist also has a lot of knowledge of the immediate surroundings, because the hotel guests often do not have this themselves. For example, hotel guests can ask for a good restaurant or a nice museum. In that respect, a hotel receptionist can also be seen as a guide. The hotel receptionist can also call in the help of the bagagist to bring luggage of hotel guests to the room. Most hotel rooms are connected to the front office via a telephone, in case there are questions or wishes from a hotel room. When hotel guests leave, the hotel receptionist draws up the bill and asks the hotel guests if everything has been as desired. Because the hotel receptionist works in the lobby of the hotel, she can automatically also supervise arriving and departing hotel guests. If a hotel receptionist works for the better hotels, the hotel receptionist will generally also be able to work with a hotel porter, concierge and any car park host. This can differ per hotel, because not all hotels work in the same way. In addition, it is conceivable that a hotel receptionist in some cases works during the night. In that case, the name night porter applies.
WORK HOTEL RECEPTIONIST
Depending on the type of hotel, the hotel receptionist can also perform other work within the hotel, such as helping with the service or cleaning rooms. This depends on the size and occupancy of the hotel. The tasks of a hotel receptionist can therefore be called very broad. Also checking internet bookings and e-mails from guests is generally the responsibility of the hotel receptionist. Because you as a hotel receptionist can also help with the service, these activities are included during the training. As described earlier, not all hotel receptionists work full-time as a hotel receptionist.
Hotel guests usually arrive on weekends, which makes it busier as a hotel receptionist on certain days. On these types of days, hotel receptionists are usually very busy booking and booking hotel guests. Outside these busy working days behind the front office, a hotel receptionist can also be used for other activities. Think, for example, of preparing breakfast, or serving food and drinks to hotel guests. A hotel receptionist is not a cook, but a hotel receptionist can work well in the service.
SOME OF THE ACTIVITIES OF A HOTEL RECEPTIONIST ARE:
- Hearing and processing possible complaints
- Handling information requests
- Answering the phone and transferring
- Greeting and receiving hotel visitors
- Supervising the lobby and the hotel
- Making reservations
- Calling and engaging other employees
- Calling up external companies (taxis)
- Recording relevant data and issuing passes
- Processing payments
WHAT DOES A HOTEL RECEPTIONIST DO:
TRAINING TO BECOME A HOTEL RECEPTIONIST
If you want to work as a hotel receptionist or as a front office employee, it is best to follow the MBO training front office employee. The training generally lasts two to four years, depending on the previous education. During the training there is a lot of attention for communication, administrative skills, services, processing bookings and hospitality. During the MBO training front office employee, you will generally regularly do an internship under the guidance of an experienced colleague, who must be seen as a teacher. Because as a hotel receptionist you also have to deal with international hotel guests, a hotel receptionist will have to master at least the English task. In addition, there are also plenty of external training institutes where you can follow a course. Accounting is also important as an entrepreneur.
COMPANIES WHERE A HOTEL RECEPTIONIST CAN BE EMPLOYED
As a hotel receptionist you work in a hotel. A hotel receptionist or front office employee can also work for other companies that use a front office, such as the recreation sector. There are different names for this profession, but the activities are similar. In addition, a receptionist can simply work for the ordinary business community as a receptionist. The government can also make use of front office employees.
COMPETENCES HOTEL RECEPTIONIST
The most important competence of a hotel receptionist is the service setting, because this is very important as a hotel receptionist. In that respect, communication can also be regarded as an important competence, because good communication has everything to do with good service. In addition, a hotel receptionist must be seen as an all-round hostess or host, who understands how important good service is for hotels. Because a hotel receptionist is also responsible for other activities, flexibility can also be regarded as an important competence. Generally important words are passion, energy, motivation, independence, cooperation, insight, sense of responsibility, customer friendliness and solution orientation.
LABOUR MARKET PERSPECTIVE AND CAREER OPPORTUNITIES AS A HOTEL RECEPTIONIST
As a well-trained receptionist, there are quite a lot of receptionist vacancies and self-employed advertisements to be found. As a hotel receptionist, it is important that you have the right training, because as a hotel receptionist you must have the right knowledge and attitude. In other words, a hotel receptionist must have the right personality, because otherwise you are not suitable to work as a hotel receptionist. The career opportunities of a hotel receptionist can be seen in gaining more responsibilities. Consider, for example, the follow-up function front office manager or perhaps the function of hotel manager. This depends on possible further education and the type of hotel in which you work. Within the larger hotels, the professions of front office manager and hotel manager should generally be seen as professions at hbo level.
TERMS OF EMPLOYMENT AND SALARY HOTEL RECEPTIONIST
As a hotel receptionist you earn between 1800 and 2400 euros gross per month depending on your education, experience and responsibility. The salary can vary greatly per hotel or other type of company.
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